Softlens Queen will never ask for or come into contact with personal credit card or bank information, since we use a certified and secure 3rd party method of money transfer. Checkout at Softlens Queen is secured by GeoTrust SSL.
Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible.
This means you can rest assured that communications between your browser and this site's web servers are private and secure. Should it be necessary, and with your consent, we may require some pieces of information, such as address, name, or phone number, etc. to ensure the delivery of the order. Any information that is received will be kept private and confidential.
Softlens Queen is committed to keeping your personal information safe. If you have any further questions, please contact us.
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
If your parcel being returned due to (incorrect address given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 30% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount
- Refund only can do if customer goods not available and the customer does not want to replace with other goods.
- Refund does not apply if the customer does not like the color that have been bought.
- Refund does not apply if your package has been sent, but has not arrived within the period of time that has been determined by the shipping service.
- Refund does not apply if you buy contact lenses are not in accordance with your expectations.
Please note that we reserve the right to refuse a refund, exchange, or replacement of any products, if we have reasons to believe the defective claim to be fraudulent or otherwise invalid. These rules are subject to change any time without notification.
You are deemed to have agreed to the terms and conditions that apply after checkout on our website, make sure you have read all the terms written on our website. We do not serve the complaint or claim which is not in accordance with the provisions above.