Free Shipping on orders over $100

Shipping Information

Shipping Information

Worldwide Shipping & Taxes Updated

All orders ship from Jakarta, Indonesia. Processing time : 2–4 business days.

Free Standard Shipping

We’re happy to offer Free Standard Shipping on all orders over $100 USD (temporarily unavailable for USA).

Customs, Duties & Taxes

Please note that international orders may be subject to import duties and taxes (especially in USA & Europe). These charges are collected by your local customs office and are the customer’s responsibility. Customs clearance can add ~5 business days or more, which is outside of our control. Thank you for your patience and understanding.


Estimated Delivery Time

Destination Standard Shipping Express Shipping 
United States & Guam Not available at the moment Not available at this moment
Canada 14–30 business days by Request
Europe 14–30 business days by Request
Australia & New Zealand 14–20 business days by Request
Korea, Hong Kong, Brunei, Taiwan, Japan 7–20 business days by Request
Singapore 7–10 business days by Request
South America 30–60 business days n/a
Saudi Arabia, Qatar, UAE 19–40 business days by Request
Russia n/a n/a

 

⏳ Delivery times are estimates and exclude processing time. Weather, customs, and local conditions may affect final delivery.



📌 Important Notes

  • All prices exclude shipping fees, taxes, and duties.

  • Most regions ship on a DDU (Delivery Duty Unpaid) basis. This means taxes/duties (if applicable) are billed to the recipient by customs upon delivery.

  • Please provide a complete and accurate shipping address (recipient name, apartment/flat number, company/university name, postal code, and phone number).

  • PO Box addresses are not accepted.

  • Orders with incorrect addresses due to customer error cannot be refunded.

⚠️ Express Shipping Notice

  • For Express Shipping orders, if a parcel is unclaimed, undeliverable, or refused by customs, the courier may destroy the package at the destination country instead of returning it to us.

  • In such cases, no refund will be provided.

📦 Standard Shipping (Registered Airmail)

  • Standard Shipping uses Registered Airmail, which may have slower or less frequent tracking updates.

  • If a parcel is returned to us (due to unclaimed delivery, wrong address, or customs refusal), we can:

    • Resend it (new shipping fees apply), OR

    • Refund the product value minus the original shipping cost and a 30% restocking fee.

  • Please be patient — delivery may take longer, and tracking may not always update in real time.


📍 Tracking Your Order

  • Tracking details are provided 1–3 business days after dispatch.

  • You can track your package via POS Indonesia.

💡 Tip: Please remember it’s the customer’s responsibility to track the package and arrange re-delivery or pickup with your local carrier if needed.

🤝 Need Help?

If you need assistance or require delivery by a specific date, email us at sales@softlensqueen.com with your order number — our team will be happy to assist 💖

🌍 International Orders – Taxes & Duties

mport fees (duties/taxes) may apply upon delivery and are collected directly by your local customs office — not by us. These fees are the customer’s responsibility and are not included in our product prices or shipping charges.