Shipping Information


  1. The delivery time frame is based in best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc. You are advised to visit Shipping information page for more information on each shipping method.
  2. International shipments may subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient.
  3. We usually declare as gift and in low value.
  4. Estimated delivery time frame EXCLUDE processing time (take 2-4 business days).
  5. For EMS FAST shipping, please provide contact number, postal code and buzz code (if any) in the shipping address. DO NOT enter P.O Box address.
  6. Delivery is usually done from Monday to Friday, working hours only.
  7. Please email us together with your order number if you need the package for specific date.
  8. Double check ordered items and shipping address in the order confirmation/invoice.
  9. Email to directly if you do not get order confirmation/invoice via email.
  10. It’s your responsibility to track the package, please track regularly.


Worldwide Delivery

Standard Airmail Delivery Times

(Add 3 to 5 business days for processing)**

  • Singapore/Malaysia/Thailand : 7-15 business days.
  • United States: 20 to 45 business days.
  • Canada: 30 to 60 business days.
  • European countries: 20 to 45 business days
  • United Kingdom : 20 to 45 business days.
  • Brazil : 20 to 45 business days.
  • Turkey : 20 to 45 business days.
  • Hong Kong: 7 to 20 business days
  • Australia: 15 to 30 business days
  • Mexico & South American countries: 30 - 60 business days
  • Middle East countries: 30 – 60 business days


You need to know, for the service International Indonesia Post will take longer to reach the place of destination. Sometimes for Indonesian International shipping Post maybe will take 30-60 business days from the delivery process to get to the destination. Please be patient for your package before making a complaint / claim to us.


Please wait for your package before making a complaint / claim to us.


Please provide your full address to our Shipping information box at the time you place an order via Website and please choose the appropriate city and province and zip code are correct to avoid shipping errors. We are not responsible for any package sent to the wrong address Because You misspelled the destination address at the time when you checkout on our website. If you want get more information, you can send email to us :


EMS (Speedpost) Delivery Times (surcharge)

(Add 3 to 4 business days for processing)**

EMS Standard Delivery Time : 5-12 Business days -

Note: "Business days" excludes public holidays and weekends.


This is the standard delivery time , sometimes maybe there is a difference in some case and some countries.


Shipping will be made from Jakarta to your country by Indonesian Post Shipping Service (Registered air mail) or EMS Fast Shipping. The price listed on the website does not include shipping costs.


EMS Fast Shipping will take 5-12 business days since the package was sent to you, This is the standard delivery time , sometimes maybe there is a difference in some case and some countries, We will not refund the money you paid if only your packages experience a delay in the time period specified in the delivery company.



We recommend that you select EMS Shipping service with insurance. Insurance is to protect against loss or damage during shipping.


If you choose not to buy insurance and your purchase is lost or damaged by POS INDONESIA, we cannot provide a refund. If you use EMS with insurance and need to write a low price on your package, EMS only can refund to you as the price that you wrote on your package if your package is loss or damage during shipping. All purchases are shipped by EMS INTERNATIONAL or POS INDONESIA and insured through EMS INTERNATIONAL or POS INDONESIA.


If you need to use insurance, please contact us to, may you will pay more if you need to select a shipping with insurance. Softlens Queen is closed on Sundays and National holidays. Orders received on holidays will be sent nextday.


All items are checked to be in perfect condition when we despatch them.


We are not liable or responsible for any losses or breakages during shipment. We can ship your packages 2-4 day after you made a payment. we send packages every Monday ~ Friday at 15.30 PM (GMT+7). We Closed Shipping on Public Holiday, Saturday and Sunday. Because there Courier is closed on Saturdays and Sundays, orders received on Sunday will be shipped on Monday.


Misdelivered/Returned Parcels

Customers responsibility to track the package regularly. Parcels will be returned to us if left in post office for more than 7-10 working days. (depending on country)


We are not responsible if your parcel is missdelivered or returned to us due to :

1. You supplying of a wrong / invalid delivery address during order information.

2. You failure to pick up your parcel at the post office or when the courier delivery to your address.

This includes all address details such as but not limited to:

  • Recipient name
  • Log in
  • C/O name
  • Apartment/Flat numbers
  • Dorm room/campus box numbers
  • University/Business name

3. Decline by custom rules on your country / refused entry to your country.


      In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the full shipping fee that was originally charged per order that is shipped via Registered air mail or EMS. If you would like to treat it as a return, we will refund the value of the product(s) minus a 30% restocking fee. SHIPPING FEES will not be refunded. In the event that your parcel is misdelivered (delivered to another address) due to any of the above reasons, no compensation will be provided. This does not apply to errors on behalf of Softlens Queen which will be courteously corrected.


      Tax and Duties

      We are not responsible if your country's customs charges you taxes and duties. Prices on our site are exclude taxes and delivery costs. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties, if accessed, will be billed to recipient by our shipping partners upon delivery.

      When ordering from SOFTLENSQUEEN, customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and SOFTLENSQUEEN cannot make any guarantees as to whether or not shipments will be subject to customs-related fees.


      Track and Trace

      We generally drop off parcels at the post office 2 to 4 business days after receiving your payment. Tracking numbers are then provided 1 to 3 business days after the parcels have been despatched. You can use this site to track your items: POS INDONESIA or

      There may be some information indicated as below:

      Posting/Collection--It means your parcel has been posted to POSINDONESIA and still waiting an airplane to shipment.

      Departure from outward office of exchange — It means your parcel has left Indonesia and it’s on its shipping way to designated destination.

      Arrival at inward office of exchange— It means your parcel has arrived at processing center in your country.

      Departure from inward office of exchange–It means your parcel has left processing center.

      Arrival at delivery office–It means it has arrived at delivery office in your area and ready to delivery to your address.

      Final delivery–It means your parcel has been delivered.


      Alternatively, if POS INDONESIA Site is not working for you, we suggest the following: Aftership Tracking