Note: All contact lenses which Softlensqueen.com distribute are authorized by KFDA (Korea Food and Drug Administration), however, all products must be used and treated properly, or otherwise may cause damage to your eyes. In order to use color contact lenses safely and comfortably, please receive an optical check up at your ophthalmologist before use, and follow all given instructions.

A lot of people find wearing colored contact lenses easy, but taking care of them isn’t always as simple! You need to be careful and clean to keep your colored contacts comfortable for a long time. Here’s a quick guide for both new and experienced users. Wearing your colored contacts the wrong way can lead to irritation or even damage to your eyes and the lenses. So let’s make sure we get it right!

STEP 1: Check Your Colored Contacts from Outside the Bottle

Sometimes, damage to colored contact lenses isn’t visible right away. We always inspect them before shipping, but it’s a good idea for you to double-check:

• Is the bottle cracked or damaged?
• Do the colored contacts look smooth without any tears?
• Do both contacts have the same color?
• Also, check the expiration date on the bottle.

About Bottle Labels
Some labels might look a bit scratched or faded due to the production process. This doesn’t affect the quality of the colored contacts. Even if the label doesn’t match the website, don’t worry—it’s still the same product. If there’s a problem, contact us, and we’ll help you with a replacement!

STEP 2: Opening the Bottle

Remove the plastic cap and the metal seal underneath. Be careful when opening—use scissors if needed, but be mindful of the sharp edges.

STEP 3: Preparing Your Colored Contacts

Before wearing your colored contacts, make sure you:

• Wash your lens case with a multipurpose solution (MPS).
• Soak the colored contacts in MPS for at least 8 hours before wearing them for the first time. This makes sure they are clean and safe for your eyes.

STEP 4: Keep It Clean

Here are some tips to keep your colored contacts clean and safe:

• Wash your hands with soap before handling your colored contacts.
• Make sure your hands are dry and free of soap residue.
• If you wear makeup, put in your colored contacts first.
• Avoid using hairspray or perfume near your colored contacts.

STEP 5: Putting in Your Colored Contacts

If you're new to wearing colored contacts, it can feel tricky, but don’t worry—follow these steps:

• Make sure your hands are clean and nails are short.
• Use a mirror and check that the colored contacts are not inside out.
• Insert the right lens first.
• Use your index finger to place the colored contact on your eye.
• Hold your eyelids open with your other fingers and insert the lens carefully.
• Blink a few times to let the colored contact settle.

Reminder: Make sure the colored contacts aren’t inside out, or they’ll feel uncomfortable.

STEP 6: Comfort and Care

While wearing colored contacts, check if your eyes feel dry. If they do, use eye drops to moisturize.

• If your colored contacts feel uncomfortable, take them out and soak them in MPS for at least 8 hours.
• If discomfort continues, switch to a different contact or contact us for help.

Friendly Reminders:

• Don’t wear colored contacts while swimming or in the sauna.
• Don’t wear them for more than 8 hours.
• Never sleep with your colored contacts in.
• Don’t share your colored contacts with anyone.

STEP 7: Taking Out Your Colored Contacts

Make sure your hands are clean, then:

• Remove the right contact first.
• Use your thumb and index finger to gently pinch the colored contact out.

STEP 8: Cleaning and Storing Your Colored Contacts

After wearing your colored contacts, store them properly:

• Use the lens case we provide.
• Clean the case with MPS, not tap water.
• Soak the colored contacts in fresh MPS and store at room temperature.

Fun Fact: If you use cute lens cases, replace them every 3 months to prevent bacteria buildup. Also, change the solution daily to keep your colored contacts clean and fresh!

Reminder: If your vision is blurry on the sides, it’s probably due to the lens design, especially with smaller diameters. Your eyes will adjust over time, but if the blur is in the center, contact us for help.

After going through these 8 steps, you’ll be ready to care for your colored contacts like a pro!

Have a great day and take good care of your eyes!

XOXO,
Softlens Queen

We Offer Free Standard Shipping on all orders over $100

*If your package is unfortunately held by your country custom, you'll have to pay for the custom duty and taxes (especially Europe Countries). And please expect another further delay (5 business days or above, depends on the custom procedures) and we don't responsible for these delay as this is totally out of our control.

Q: How long does it takes to receive my order?

It depends on where you stay. Kindly refer table below:

PLEASE READ THIS

1. The delivery time frame is based on the best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, the volume of mail traffic, etc. You are advised to visit the Shipping information page for more information on each shipping method.
2. All the lenses, beauty products or circle lens accessories is subject to stock availability, if an item you ordered is out of stock, order processing time and delivery will be delayed, we will notify you by email before proceeding with shipping.
3. International shipments may subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the Recipient.
4. Estimated delivery time frame EXCLUDE processing time (take 2-4 business days).
5. Please provide a contact number, postal code, and buzz code (if any) in the shipping address. DO NOT enter the P.O Box address.
6. Delivery is usually done from Monday to Friday, working hours only.
7. Please email us together with your order number if you need the package for a specific date.
8. Double-check ordered items and shipping address in the order confirmation/invoice.
9. Email to sales@softlensqueen.com directly if you do not get an order confirmation/invoice via email.
10. It’s your responsibility to track the package; please track regularly.

Worldwide Delivery

Shipping will be made from our warehouse in Jakarta, Indonesia to your country by Indonesian Post Shipping Service (Registered Air mail) or Express Mail Service (EMS - not available at this moment). The price listed on the website does not include shipping costs.

You need to know for the service of registered airmail will take longer to reach the place of destination. Speed & quality are not consistent, sometimes fast, sometimes very slow. Tracking results may not be updated frequently. Select this if you are willing to wait 3 weeks or more. Please be patient for your package before making a complaint/claim to us.

Please provide your full address to our Shipping information box at the time you place an order via the Website, and please choose the appropriate city and province and zip code are correct to avoid shipping errors. We are not responsible for any package sent to the wrong address Because You misspelled the destination address at the time when you checkout on our Website. If you want to get more information, you can send email to us: sales@softlensqueen.com

We will not refund the money you paid if only your packages experience a delay in the time specified in the delivery company.

All items are checked to be in perfect condition when we despatch them.