Please do not worry, if it is an unpaid order. We will NOT process any
unpaid order. Rest assured, you will NOT be charged for that as well.
But once you make payment and there is modification needed on your
order, you are required to email firstname.lastname@example.org as soon as possible.
If you are American customer, you will frequently see this tracking
status. For your information, this status means the products are on
their way. This is because USPS does not update the status regularly on
the status. The status will be changed once the products are delivered.
Your patience is greatly appreciated under this context. For registered
mail users, please be reminded that shipping days are between 20 to 60
Please be reminded that for International Registered Mail users,
the shipping days are between 14 to 45 business days, which means they
are excluded of the Saturday and Sunday. Of course, please add another 3
days of processing on top of the shipping days in your calculation. In
addition, you can always check tracking status for more precise updates.
1. Please allow two
days for the POST agency to update all the parcels especially
International Registered Mail, where the traffic sometimes are congested
due to heavy flow. Please come back and do the checking after 2 days
2. Either typos or errors might have occurred at customer side or at
our side. For your information, the tracking number is being keyed in
manually and it is subjected to human errors, hence your understanding
is greatly appreciated here. However, please allow two days before
seeking clarification with us, it might always because of the first
No, recipients are of the responsible party to pay for the custom
tax if products are selected. For your information, not all the products
will be levied by custom tax. Products levied by custom tax are
randomly selected by the custom of respective country.
The lenses are made from polymacon/ polyhema and water. The
percentage of water content is usually 38% or 42%. Yes, circle lenses
are generally safe and are approved by Korean FDA. But precaution is
The circle lenses comes in a different water content between
30%-50% water content. Some people able to used the lenses which have a
low water content without having a trouble of dryness. In general, the
higher the water content allows more oxygen to pass through the eyes for
a better comfort wearing.
Silicone hydrogel contact lenses are advanced soft lenses that
allow more oxygen to pass through the lens to the cornea than regular
soft (“hydrogel”) contacts. They are healthier than regular soft lenses
because they allow up to 6 times more oxygen to pass through them and
increased oxygen transmission results in better overall eye health.
We always restock our product when it happens to be out of stock.
The new batch will not be the same as the previous one. This is due to a
different batch of manufacturing. The design will remain the same but
the color might be slightly different in a new batch.
Usually clearance of echeck takes up to 10 days. We can process
your order only after clearance is completed. So, please be patient. The
processing days might vary from 1 to 3, and shipping update will depend
on the shipping method you have used for your order.
Drop shipping is available in SoftlensQueen. You can now send your
products to your friends or loved one just by ticking the box which
indicates to SHIP TO OTHER ADDRESS. Once you tick, click NEXT, you will
proceed to the page where you need to fill up the recipient’s address.
There are two possibilities: You have an invalid email address
where we could not respond to you Please allow us at least 2 to 3
business days to revert back to you if you post us long comments or