Help Center

Frequently Asked Questions

Ordering

How long my order will be processed?

I have duplicate order. One is paid and the other is unpaid (or status shows as 'new'). How to cancel the unpaid order?

Is the product price for one pair or for one lens?

What power should I choose if I do not wear glasses normally?

When will you restock / how often you do restock?

Do you have (+) plus prescription for farsighted?

Which Diameter / Base Curve / Prescription should I have?

Can I get different diameter from what is stated in the website?

My products defect, what should I do?

Can astigmatism use normal lenses?

How should I know the product you sell is authentic?

Do you guys provide customer support during weekends / holidays?

Shipping & Tracking

Has my order been shipped?

How to track my order?

It's been 15 days, I have not yet received anything from you?

My tracking number does not exist in TRACKING PAGE or other POST agency website, why?

How much is the shipping cost?

Is the custom tax included in the price?

When can I receive my tracking number?

Product Information

What are you lenses made from? Are they safe to wear?

What are the most natural contacts you have?

Is there any difference between 14.0 mm and 14.2 mm diameter lenses?

Why is the GEO serial number on the sticker is invalid when I check in the GEO anti-fake website?

Why some circle lenses comes in 48% water content while the other lens comes in 38%? Is there huge difference?

What is Silicone Hydrogel lenses?

I have just received my lenses, but I noticed that the color is not the same as what I have been purchase before. What makes the lens color become darker or lighter than before?

Is there any prohibited substance used in the cosmetic product such as mercury or hydroquinone?

What type of multipurpose solution should I use?

Payment

How can I pay for my order?

Why wasn't my transaction completed?

Others

Can I do drop shipping?

Softlens Queen is not responding to my message that left on the BOX of contact us, why?

Why I haven’t received a response from customer service yet?

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