Very bad service not going to order again. Won’t recommend to anyone.
Dear Hadeeel, We’re so sorry to hear about your experience with our store. I want you to know that quality is important to us, and we are going to resolve this for you. We find your email and already reply you. We already fixed your issue and refund you on January 8, 2019. We believe that we cannot satisfy all customers, but we strive to always fulfill them. Many customer loved our store and never had shipping experience like you do. As you know, We can not control a shipment, your package misdeliver to other country, we already report and claim to our post office to resolve it and redeliver for you soon. We already accept your refund request and if the package arrive to you, you can take it as a free gift from us. We aim to offer customer satisfaction for all of our customers and will do whatever it takes to take care of you. I still do hope that you try ordering from Softlens Queen again in the future. If you need any further help, you can contact us on email : email@example.com . Thank you for the opportunity to make this right.