Dear Jennifer,
We apologize if you still not receives your lenses until this moment but like as our chat on email, USPS attempeted to deliver to you three times on May 22nd, May 23rd and August 4th but they unable to deliver your item because the address may be incorrect, incomplete, or illegible.
Until now your package still not return to us, you can track the tracking information on
http://ems.posindonesia.co.id or
www.usps.com
In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the full shipping fee that was originally charged per order that is shipped via Registered air mail or EMS.
If you would like to treat it as a return, we will refund the value of the product(s) minus a 30% restocking fee. SHIPPING FEES will not be refunded.
In the event that your parcel is misdelivered (delivered to another address) due to any of the above reasons, no compensation will be provided. This does not apply to errors on behalf of Softlens Queen which will be courteously corrected.
Please make sure if provide your full address to our Shipping information box at the time you place an order via Website and please choose the appropriate city and province and zip code are correct to avoid shipping errors. We are not responsible for any package sent to the wrong address Because You misspelled the destination address at the time when you checkout on our website.
