Below FAQ are some common concerns of our customer before purchasing, if you have other questions, please just send it to sales@softlensqueen.com
Each order will be processed within 1 - 4 business days exclude weekend and public holiday.
Please do not worry, if it is an unpaid order. We will NOT process any unpaid order. Rest assured, you will NOT be charged for that as well. But once you make payment and there is modification needed on your order, you are required to email sales@softlensqueen.com as soon as possible.
The price given on the website is for one pair (2 bottle of lenses)
Kindly choose 0.00 (plano/non prescription) from the product option there.
We do not have an exact date when the new stock will arrive. However, the estimate time within 2 months .The website will be update once the particular lens has restocked.
All our lenses comes with (-) prescription which is for Nearsightedness. We do not have any lenses for Farsightedness (+) prescription for now.
Please consult with your optometry to get the correct prescription/base curve and diameter of your both eyes.
No, You can only choose a diameter from what is stated on the website.
Please contact sales@softlensqueen.com immediately. Or you can refer to our RETURN & EXCHANGE POLICY for more information.
We've been selling authentic circle lens since the beginning of our business and customer safety is always our priority. We made sure all products are imported directly from Korea and monitor the product and customer review accordingly. You may see a lot of positive review in Google / Facebook/ Instagram that talking about our product and services and that is the reputation our company built since 3 years ago.
Please refer to the page SPONSORSHIP.
We will send you a tracking number to your email when your package was shipped. You also can always log onto your Softlens Queen account and go to MY ACCOUNT and then go to VIEW PREVIOUS ORDERS. And you can check your ORDER STATUS right there. If you need further guidance on the order checking status, please go to TRACKING ORDER PAGE and follow the instructions provided inside.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
 
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