FAQ's

ordering

Each orders will be processed within 1 - 4 business days exclude weekend and public holiday.

Please do not worry, if it is an unpaid order. We will NOT process any unpaid order. Rest assured, you will NOT be charged for that as well. But once you make payment and there is modification needed on your order, you are required to email sales@softlensqueen.com as soon as possible.

The price given on the website is for one pair (2 bottle/blitser of lens)

 

Kindly please choose 0.00 power (normal/plano) from the product option there.

We do not has an exact date when the new stock will arrive.However, the estimate time within 1-2 months .The website will be update once the the particular lens has restocked.

No, we not sell for astigmatic lens.

All our lenses comes with (-) prescription which is for Nearsightedness. We do not have any lenses for Farsightedness (+) prescription for now.

No, You can only choose a diameter from what is stated on the website.

No, it is unsafe to do so.

Please contact sales@softlensqueen.com immediately. Or you can refer to our RETURN & EXCHANGE POLICY for more information.

Shipping

You can always log onto your SoftlensQueen account and go to MY ACCOUNT and then go to VIEW PREVIOUS ORDERS. And you can check your ORDER STATUS right there.

If you are American customer, you will frequently see this tracking status. For your information, this status means the products are on their way. This is because USPS does not update the status regularly on the status. The status will be changed once the products are delivered. Your patience is greatly appreciated under this context. For registered mail users, please be reminded that shipping days are between 20 to 60 business days.

There are few steps to track your order

1. Check your ORDER STATUS first

2. Make sure the status is SHIPPED

3. Only when products are shipped, then you will be provided with TRACKING NUMBER. We always sent a tracking number to your email after your packages been shipped.

4. Once you obtain your tracking number, you can go to https://softlensqueen.aftership.com to trace your products (depends on the shipping option you have chosen)

 

Please be reminded that for International Registered Mail users, the shipping days are between 14 to 45 business days, which means they are excluded of the Saturday and Sunday. Of course, please add another 3 days of processing on top of the shipping days in your calculation. In addition, you can always check tracking status for more precise updates.

There are two possibilities on this case

 

1. Please allow two days for the POST agency to update all the parcels especially International Registered Mail, where the traffic sometimes are congested due to heavy flow. Please come back and do the checking after 2 days

 

2. Either typos or errors might have occurred at customer side or at our side. For your information, the tracking number is being keyed in manually and it is subjected to human errors, hence your understanding is greatly appreciated here. However, please allow two days before seeking clarification with us, it might always because of the first possibilities.

Shipping costs is automatic calculate when you doing CHECKOUT on our website

No, recipients are of the responsible party to pay for the custom tax if products are selected. For your information, not all the products will be levied by custom tax. Products levied by custom tax are randomly selected by the custom of respective country.

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Product information

The lenses are made from polymacon/ polyhema and water. The percentage of water content is usually 38% or 42%. Yes, circle lenses are generally safe and are approved by Korean FDA. But precaution is always needed.

Depends on your eye color and the color you wanted for your eyes to naturally appear. We recommend you to choose the same color lens with your original eye color for a better result.

The main different would be the size and the effect it brings out. Please consult with your optometry to get the correct diameter/base curve of your both eyes before placing any order.

The circle lenses comes in a different water content between 30%-50% water content. Some people able to used the lenses which have a low water content without having a trouble of dryness. In general, the higher the water content allows more oxygen to pass through the eyes for a better comfort wearing.

Silicone hydrogel contact lenses are advanced soft lenses that allow more oxygen to pass through the lens to the cornea than regular soft (“hydrogel”) contacts. They are healthier than regular soft lenses because they allow up to 6 times more oxygen to pass through them and increased oxygen transmission results in better overall eye health.

We always restock our product when it happens to be out of stock. The new batch will not be the same as the previous one. This is due to a different batch of manufacturing. The design will remain the same but the color might be slightly different in a new batch.

Payment Information

Usually clearance of echeck takes up to 10 days. We can process your order only after clearance is completed. So, please be patient. The processing days might vary from 1 to 3, and shipping update will depend on the shipping method you have used for your order.

Several reasons your transaction can not go through.

– Bank Denied – Bank refuse to complete the payment. (The Most Common Reason)** Kindly call with your card issuer / bank for authorization this particular transaction

– Invalid card details including card holder name, card no., expiry date & security code.

– Card declined due to insufficient fund, invalid card type (Amex & Discover).

– Loading Error – Slow internet connection during transaction, the transaction process has time out.

– User click “Cancel Payment / back to SoftlensQueen.com”

Others

Drop shipping is available in SoftlensQueen. You can now send your products to your friends or loved one just by ticking the box which indicates to SHIP TO OTHER ADDRESS. Once you tick, click NEXT, you will proceed to the page where you need to fill up the recipient’s address.

There are two possibilities: You have an invalid email address where we could not respond to you Please allow us at least 1 to 3 business days to revert back to you if you post us long comments or feedback.

Please allow us at least 2 business days and please be note that we are not operate on weekend. All the emails on weekend will be replied on the next Monday.

If you have more questions where to go?

fell fre contact us to : sales@softlensqueen.com